Privacy Policy

Alora Studios Co / Alora Studios Group Ltd

Location: Tarleton, Preston
Last updated: 23/11/2025

Alora Studios Co (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our Reformer Pilates studio or use our services, including our booking system via Gymcatch.

1. Information We Collect

Personal Information

We may collect:

Name
Email address
Telephone number
Emergency contact details
Payment information (processed securely by Gymcatch and its payment partners)

Health & Safety Information

To ensure safe participation in Reformer Pilates sessions, you may voluntarily disclose:

Relevant medical conditions
Injuries or physical limitations

Usage Information

Class booking history through Gymcatch
Attendance records
Communication with Alora Studios Co (e.g., emails, forms, messages)

2. How We Use Your Information

We use your information to:

Manage bookings and class attendance through Gymcatch
Deliver safe and appropriate Pilates instruction tailored to your needs
Contact you regarding class updates, schedule changes, or important notices
Process payments securely
Improve the services and customer experience at Alora Studios Co
Comply with legal, regulatory, or insurance requirements

3. Legal Basis for Processing

We process your personal data under the following legal bases:

Consent – provided when you agree to marketing communications or submit health information
Contractual necessity – needed for booking and attending classes
Legitimate interests – ensuring smooth studio operations and service improvement
Legal obligations – where required by health, safety, or regulatory frameworks

4. Data Storage & Protection

We take appropriate technical and organisational measures to protect your information from loss, misuse, or unauthorised access.

Your personal data may be stored securely within:

Gymcatch and its GDPR-compliant systems
Email and communication systems used by Alora Studios Co
Only authorised staff have access to this information.

5. Sharing Your Information

We do not sell or rent your personal data.

We may share your information with:

Gymcatch, for managing bookings and processing payments
Professional advisers (e.g., accountants, insurers)
Regulatory bodies or authorities when legally required

All third parties are required to keep your data confidential and use it solely for service provision.

6. Marketing Communications

With your permission, we may send you:

Studio news
Class updates
Offers or promotional material

You may opt out of marketing communications at any time by contacting us directly.

7. Your Data Rights

You have the right to:

Access your personal information
Request correction or removal of your data
Withdraw consent at any time
Request restriction or objection to processing
Request transfer of your data (data portability)

To exercise any of these rights, please contact us using the details below.

8. Cookies & Website Use (if applicable)

If our website uses cookies, these may collect information such as:

Browser type
Device information
Pages visited

You can adjust your browser settings to disable or manage cookies at any time.

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law, such as insurance or health and safety obligations.

10. Contact Us

For any questions about this Privacy Policy or how we handle your data, please contact:

Alora Studios Co
Email: alorastudiosco@gmail.com